General Terms and Conditions
UK Velo Ticket Protect provides a refund (general exclusions apply – see below) of the amount paid by the individual ticket buyer(s) or group(s) for their tickets to an event, should they be unable to attend or arrive late such that they are unable to utilise the ticket(s), solely as a direct result of:
1.1 Incapacity of the individual person(s) through accident, or bodily injury first commencing prior to the event.
1.2 Death of the individual person(s), or a member of their immediate family, within fourteen days prior to the date of the event.
1.3 Travel delay due to either mechanical failure of, or accidental damage to, the transport in which the individual person(s) are travelling, or due to a cause outside of the control of the individual person(s) that solely and directly prevents their continued transit to the event.
1.4 The unavoidable requirement of the individual person(s) to perform jury service where the jury summons was first received after the date of ticket purchase.
1.5 Strikes, riots, civil commotion, or martial law.
1.6 Adverse weather, including snow, fog, frost, or storm preventing attendance at the event.
1.7 The unavoidable requirement for the individual person(s) to remain at home due to serious damage to their home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons, or theft.
1.8 The individual person(s)’ inability to attend an event which is rescheduled after the date of ticket purchase from UK Velo, due solely to a prior engagement existing before the announcement of the rescheduling.
1.9 Cancellation, abandonment, postponement, or relocation of the event, which is the sole and direct result of a cause not otherwise excluded, occurring during the UK Velo event reimbursement programme, and beyond the control of the individual person(s) and the participant.
2.0 Military deployment in all its forms, regardless of service arm.
General Exclusions (Section 3)
3.1 Lack of care, diligence, or prudent behaviour by the individual ticket buyer(s).
3.2 Failure of the individual ticket buyer(s) to observe and comply with the requirements of any law, ordinance, court, or regulatory body of whatever jurisdiction.
3.3 Any fraud, misrepresentation, or concealment by the individual person(s).
3.4 Actual or threatened war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalisation, requisition, or destruction of or damage to property by or under order of any government or public authority.
3.5 Any financial failure of, or financial default by, anyone.
3.6 Lack of, or inadequate, receipts or sales for the event.
3.7 Variations in the rate of exchange, rate of interest, or stability of any currency.
3.8 Unfounded concerns about Covid, flu like symtoms or any other illness.
3.9 Feeling unwell, without medical evidence.
4.0 If the individual person(s) who purchased a ticket cannot attend for one of the above reasons, any subsequent group tickets remain valid, and the other members of the group are not entitled to a refund under the Ticket Protect policy.
How to Use – Ticket Protect
To receive a refund you must email admin@ukvelo.co.uk prior to the event start time.
Please include:Your full name (as per the booking)
Your booking reference number
Any evidence required under the above terms
Refunds are subject to the general terms of Ticket Protect and require supporting evidence.
Ticket Protect – Refunds
Refunds will exclude the following:
The booking fee
The Ticket Protect fee
An admin fee of £7.44
End: updated 15/04/2025